Service Policies

Our Policies

A credit card is required to be placed on file to serve as a default payment method before scheduling service appointments (alternative payment method/s may be offered upon completion of service).

• One-hour minimum charge.
• Coupons and discounts cannot be combined and are not applicable outside of normal business hours. The normal business hours are defined elsewhere within the Service Policies bullet points.
• Must provide at least 24 hours' notice, via phone call only (leaving a voicemail message if unanswered), before scheduled appointment time for rescheduling and/or cancellation. Failure to provide at least 24 hours' notice regarding rescheduling and/or cancellation will result in a one-hour minimum charge.
• Payment is due immediately upon completion. We accept Zelle, cash, check, American Express, Discover, MasterCard and Visa.
• Projects including special-order items or having material costs in excess of $500 require an accepted estimate and a 50% down-payment.
• Free estimates are not available for emergency service requests requiring immediate response. Lead time for non-emergency related estimate requests averages between three and seven business days (M-F).
• Emergency-only basis outside of normal business hours (M-F 8a-5p, non-Holiday), subject to availability.

Emergency service criteria:(including but not limited to):

• Total power outage
• Half power outage
• Power outages associated with life-supporting medical equipment
• Power outages associated with heat during outdoor temperatures at or below 60°F
• Power outage associated with refrigerator/s and/or freezer/s storing food
• Electrical arcing and/or burning or burning smell
• Electrical equipment, wiring and/or devices hot-to-touch
• Power outages associated with smoke and/or fire detectors
• Alarming smoke and/or fire detectors
• Unexplained, intermittent power interruptions

*After-hours service requests not meeting the above emergency service criteria are contingent upon availability and subject to delays and/or rescheduling due to emergency-related service requests taking precedence.